We do our best to keep a wide variety of products in stock and ready to ship. However, we regularly place special orders for customers, especially for wraps that we may not have in stock in the customer's preferred size.
- To request a special order item, please e-mail [email protected] with "SPECIAL ORDER REQUEST" in the e-mail heading. Please include the manufacturer and item that you wish to order and Heart-Hugs will respond with an estimated shipping date and cost. Please note that the shipping date is an estimate and may run long due to manufacturer delays.
- A non-refundable deposit of 25% will be required in order to secure the item.
- If you choose to return or exchange your special order item after receipt, the original 25% deposit will be kept, as well as the actual shipping cost (even if there was a free shipping promotion at the time that you ordered).
We strive to meet all of your natural-parenting needs and hope to hear from you soon!